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Trade counter roles demand product confidence, commercial judgement and strong relationships, yet the sector does not always explain that opportunity clearly to new recruits.
What this means for merchants
Clear job design, mentoring and recognised training can improve both recruitment and retention.
What to watch next
Merchants are likely to build closer links with colleges, local communities and supplier academies.
Topic: Features. Merchant Exchange will continue to follow developments and publish practical updates for branch teams, buyers, suppliers and industry leaders.
