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Sarah Bennett believes the sector has a stronger career story than it sometimes tells, from the trade counter and yard through to buying, operations and senior leadership.
What this means for merchants
Visible progression and consistent coaching help people understand how their daily contribution connects to customer loyalty and branch performance.
What to watch next
Bennett expects merchants to invest more in first-line management, recognised learning and flexible routes into the industry.
Topic: Interviews. Merchant Exchange will continue to follow developments and publish practical updates for branch teams, buyers, suppliers and industry leaders.
