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Experienced trade counter staff remain in high demand as merchants compete for people who can combine technical knowledge with confident customer service.
What this means for merchants
Structured onboarding and visible career paths can help branches retain talent while developing new starters more quickly.
What to watch next
Apprenticeships, supplier-led training and internal progression will be central to closing the skills gap.
Topic: Latest News. Merchant Exchange will continue to follow developments and publish practical updates for branch teams, buyers, suppliers and industry leaders.
